Our reviewer

Who writes Zachat.

Reviews and rankings on Zachat carry a real byline. Every evaluation is written and edited by our named reviewer against the published testing methodology.

Priya Bennett

Editorial reviewer - Customer Support / Live Chat & AI Support software

Priya Bennett writes and edits Customer Support / Live Chat & AI Support software reviews - independent, hands-on evaluations against a published methodology.

Placeholder bio - the editorial team will expand this. Priya leads hands-on testing across live chat, help desk, shared inbox, chatbot, and AI-support tools, setting each product up the way a real support team would and scoring it against Zachat's criteria. She writes independently: rankings follow the methodology, not vendor relationships.

How Priya tests Editorial policy Latest reviews