About us

An independent review desk for support software.

Zachat helps support and CX teams choose live chat, help desk, and AI support tools - with hands-on reviews, head-to-head comparisons, and category rankings measured against a published methodology, not a spec sheet.

What we do

Placeholder overview - the editorial team will expand this. Zachat is a review publication covering the customer support software market: live chat widgets, help desks, shared inboxes, chatbots, and the newer wave of AI support agents. We test the tools teams actually shortlist, rank them by how they perform against real buyer jobs, and publish the reasoning behind every placement.

Who we're for

Support leaders, CX managers, ops teams, and founders evaluating a new support stack - anyone who needs a clear, evidence-first read on which tool fits their team, budget, and channels before they book a demo.

How we stay independent

Our rankings follow our published methodology, not what a vendor pays. Some links on the site are affiliate links and sponsored placements are always labeled and set apart from the organic ranking. You can read exactly how this works on our editorial policy and how we test pages.

What we cover

Every ranking and hub is organized around these product categories: